Precision Medical Billing Privacy Policy

Effective Date: July 10, 2026

Precision Medical Billing (“Precision Medical Billing,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. We recognize that healthcare organizations, providers, patients, and visitors to our website expect the highest standards of privacy and data protection, and we take that responsibility seriously.

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website located at https://precisionbillingky.com (the “Website”), including our online Bill Pay portal, consultation request forms, contact forms, and any other online services we make available.

Our goal is to provide transparency regarding our information practices while maintaining compliance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH”), applicable Kentucky privacy laws, and other U.S. privacy regulations where applicable.

This Privacy Policy applies solely to information collected through our Website and online services. It does not replace or modify any Business Associate Agreement (“BAA”), service agreement, or healthcare provider Notice of Privacy Practices governing Protected Health Information (“PHI”) that Precision Medical Billing processes on behalf of healthcare providers.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all visitors, prospective clients, current clients, healthcare providers, practice administrators, authorized representatives, vendors, business partners, and individuals who interact with our Website.

This Policy governs information collected through:

• Our public website
• Contact forms
• Consultation request forms
• Bill Pay portal
• Email communications initiated through our Website
• Online chat or messaging services, if available
• Marketing communications
• Website analytics technologies
• Cookies and similar technologies
• Mobile versions of the Website

This Policy does not apply to:

• Protected Health Information managed under HIPAA Business Associate Agreements
• Information collected directly by healthcare providers
• Third-party websites linked from our Website
• Third-party payment processors
• Employment applications or recruiting platforms unless specifically stated

2. Definitions

For purposes of this Privacy Policy, the following definitions apply.

Personal Information means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual. Examples include your name, email address, mailing address, telephone number, IP address, or business information.

Protected Health Information (PHI) has the meaning assigned under HIPAA and includes individually identifiable health information maintained or transmitted on behalf of our healthcare provider clients.

Business Associate refers to Precision Medical Billing when performing services for healthcare providers involving Protected Health Information pursuant to HIPAA.

Processing means collecting, storing, using, transmitting, organizing, analyzing, modifying, or deleting information.

Cookies are small text files placed on your device to improve website functionality, security, analytics, and user experience.

Service Providers are trusted third-party companies that perform services on our behalf, including website hosting, payment processing, analytics, customer communications, security monitoring, and technology infrastructure.

3. Information We Collect

Depending on how you interact with our Website, we may collect several categories of information.

Information You Provide Voluntarily

You may voluntarily provide personal information when you:

• Request a consultation
• Contact our office
• Submit an online inquiry
• Complete a contact form
• Request information regarding our services
• Pay an invoice through our Bill Pay portal
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions

Information you provide may include:

• Full name
• Business name
• Practice name
• Job title
• Email address
• Telephone number
• Mailing address
• Information regarding your medical practice
• Insurance carrier information related to service inquiries
• Billing questions
• Service requests
• General correspondence

Please do not submit Protected Health Information, patient records, diagnoses, insurance claim details, Social Security numbers, or other sensitive medical information through general contact forms unless specifically instructed to do so through a secure communication method.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically.

This information may include:

• IP address
• Browser type
• Browser version
• Operating system
• Device type
• Device identifiers
• Screen resolution
• Geographic region
• Language preferences
• Referring website
• Exit pages
• Pages visited
• Time spent on pages
• Clickstream data
• Date and time of access
• Website performance information

This information helps us:

• Improve Website functionality
• Maintain security
• Diagnose technical issues
• Prevent fraud
• Monitor Website performance
• Better understand visitor behavior
• Improve user experience

This information generally does not identify you personally unless combined with other information.

Payment Information

Precision Medical Billing offers an online Bill Pay portal for your convenience.

Payments are processed through secure third-party payment processors that maintain Payment Card Industry Data Security Standards (PCI-DSS) compliance.

We do not store complete credit card numbers, debit card numbers, security codes (CVV), or full banking credentials on our servers.

Payment processors may collect:

• Billing name
• Billing address
• Payment amount
• Transaction details
• Limited payment verification information

Their use of your information is governed by their own privacy policies and security standards.

Cookies and Similar Technologies

Our Website may use:

• Cookies
• Session cookies
• Persistent cookies
• Analytics cookies
• Security cookies
• Functional cookies
• Performance cookies
• Pixel tags
• Web beacons
• Log files
• Similar tracking technologies

These technologies help us:

• Remember user preferences
• Improve Website performance
• Analyze visitor traffic
• Detect suspicious activity
• Maintain secure sessions
• Measure marketing effectiveness
• Improve navigation

Most web browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect portions of the Website, including the Bill Pay portal and other interactive features.

4. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Respond to inquiries
• Schedule consultations
• Communicate with prospective clients
• Provide requested services
• Process bill payments
• Maintain customer relationships
• Improve customer service
• Operate and maintain the Website
• Improve Website functionality
• Monitor Website performance
• Analyze usage trends
• Protect against fraud and unauthorized activity
• Detect cybersecurity threats
• Maintain system integrity
• Comply with legal obligations
• Enforce our Terms and Conditions
• Maintain business records
• Respond to subpoenas or lawful governmental requests
• Protect our legal rights
• Protect the rights and safety of our clients and Website users

We process personal information only for legitimate business purposes and only to the extent reasonably necessary to provide our services and operate our business.

We do not sell personal information to third parties.

We do not use personal information for third-party behavioral advertising.

We do not knowingly collect information for unrelated commercial purposes.

5. HIPAA Compliance and Protected Health Information

Precision Medical Billing provides medical billing, revenue cycle management, credentialing, practice consulting, and related administrative services to healthcare providers. In many instances, we perform these services as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH”) and other applicable federal regulations.

When acting as a Business Associate, we may create, receive, maintain, process, or transmit Protected Health Information (“PHI”) on behalf of our healthcare provider clients. Our handling of PHI is governed by applicable Business Associate Agreements (“BAAs”), HIPAA regulations, and our contractual obligations with each healthcare provider.

This Website Privacy Policy does not govern PHI collected or processed on behalf of healthcare providers. Instead, such information is managed in accordance with HIPAA, applicable state laws, and the privacy practices of the healthcare provider responsible for the patient’s care.

Patients seeking information regarding the use or disclosure of their medical information should contact their healthcare provider directly and review that provider’s Notice of Privacy Practices.

Precision Medical Billing maintains administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, use, disclosure, alteration, or destruction and regularly reviews its security practices to support ongoing compliance with applicable healthcare privacy regulations.

6. How We Share Information

We understand the importance of protecting personal information and limit the disclosure of information to circumstances that are necessary to operate our business, provide services, comply with legal obligations, or protect our legitimate interests.

We may share information with the following categories of recipients:

Service Providers

We work with carefully selected third-party vendors who assist us in operating our business and Website. These providers may include:

• Website hosting providers
• Cloud infrastructure providers
• Email service providers
• Customer relationship management (CRM) platforms
• Payment processors
• IT support providers
• Security monitoring services
• Website analytics providers
• Data backup providers
• Communication platforms

These vendors are contractually required to safeguard personal information and may only use information as necessary to provide services on our behalf.

Professional Advisors

We may disclose information to our attorneys, accountants, auditors, insurers, financial institutions, or other professional advisors when reasonably necessary for legal, regulatory, tax, insurance, or business purposes.

Business Transfers

If Precision Medical Billing undergoes a merger, acquisition, financing, restructuring, asset sale, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with federal, state, or local laws
• Respond to subpoenas, court orders, or legal process
• Cooperate with law enforcement agencies
• Protect the safety of individuals
• Prevent fraud or illegal activity
• Protect our legal rights or property
• Enforce our agreements and policies
• Respond to government investigations

With Your Consent

In situations not otherwise described in this Privacy Policy, we may share information with your consent or at your direction.

We do not sell personal information to data brokers or unrelated third parties.

7. Third-Party Services

Our Website may integrate or link to services provided by third parties for functionality, communications, payment processing, analytics, scheduling, or customer support.

Examples may include:

• Secure payment processors
• Website analytics platforms
• Cloud hosting providers
• Customer communication services
• CAPTCHA or spam protection services
• Website security providers
• Mapping services
• Embedded content providers

Each third-party provider operates under its own privacy policy and terms of service. Precision Medical Billing is not responsible for the privacy practices or content of third-party websites or services that are not owned or controlled by us.

Users are encouraged to review the privacy policies of any third-party services they choose to access through our Website.

8. Data Security

Protecting the confidentiality, integrity, and availability of information is one of our highest priorities.

We maintain a comprehensive security program designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our safeguards may include:

• Secure website encryption (SSL/TLS)
• Firewalls
• Multi-factor authentication where appropriate
• Role-based access controls
• Password protection
• Secure cloud infrastructure
• Anti-malware protection
• Intrusion detection and monitoring
• Network security measures
• Regular software updates and security patches
• Employee privacy and security training
• Access logging and auditing
• Secure data backup procedures
• Physical safeguards for company equipment
• Vendor security assessments where appropriate

While we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security and encourage users to exercise caution whenever transmitting information over the Internet.

If we become aware of a security incident affecting personal information, we will investigate the matter promptly and provide any notifications required by applicable law.

9. Data Retention

Precision Medical Billing retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with contractual obligations, satisfy legal and regulatory requirements, resolve disputes, maintain business records, and enforce our agreements.

Retention periods vary depending on the type of information collected, applicable legal requirements, healthcare regulations, tax obligations, contractual commitments, and legitimate business needs.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the information using commercially reasonable methods designed to prevent unauthorized access or recovery.

Certain information may be retained for longer periods when required by law, regulatory agencies, litigation holds, contractual obligations, fraud prevention efforts, or healthcare compliance requirements.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request confirmation of whether we process your personal information.
• Request access to personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request a copy of certain information in a portable format where applicable.
• Object to or limit certain processing activities when permitted by law.
• Withdraw consent where processing is based upon your consent.
• Opt out of certain communications or marketing emails.
• Appeal the denial of certain privacy requests where applicable.

To protect your privacy, we may request additional information to verify your identity before processing certain requests.

We will respond to verified privacy requests within the timeframes required by applicable law.

Please note that certain information may be exempt from deletion or other requests due to legal obligations, contractual requirements, fraud prevention, healthcare regulations, tax laws, recordkeeping requirements, or other lawful business purposes.

We will never discriminate against individuals for exercising their applicable privacy rights.

11. Marketing Communications

From time to time, Precision Medical Billing may send informational communications regarding our services, company updates, industry news, educational resources, event invitations, or other business-related announcements to individuals who have requested information from us or have an existing business relationship with us.

Marketing communications may be delivered by email, telephone, text message, or other legally permissible methods.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails, replying “STOP” to applicable text messages, or contacting us directly using the information provided in this Privacy Policy.

Please note that even if you opt out of marketing communications, we may continue to send transactional or administrative communications relating to your account, invoices, consultations, service requests, business relationship, legal notices, or updates regarding our services.

12. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, personalize your experience, understand visitor behavior, enhance security, and measure Website performance.

Cookies may include:

• Essential cookies required for Website operation
• Functional cookies that remember user preferences
• Performance cookies that help us improve Website functionality
• Analytics cookies used to understand Website traffic and usage
• Security cookies used to identify suspicious activity
• Session cookies that expire when your browser is closed
• Persistent cookies that remain on your device until deleted or expired

We may also use web beacons, pixels, log files, and similar technologies to analyze Website usage and improve our services.

Most internet browsers allow users to manage cookie preferences through browser settings. You may choose to refuse or delete cookies; however, doing so may affect the functionality of certain portions of the Website, including secure areas and online payment features.

13. Children’s Privacy

Our Website is intended for use by healthcare providers, medical practices, business representatives, patients making bill payments, and other adults seeking information about our services.

We do not knowingly collect personal information from children under the age of thirteen (13).

If we become aware that personal information has been submitted by a child under the age of thirteen without appropriate parental consent, we will take reasonable steps to promptly delete such information from our systems.

Parents or legal guardians who believe a child has provided personal information through our Website may contact us to request its removal.

14. International Visitors

Precision Medical Billing operates within the United States and our services are intended primarily for individuals and organizations located within the United States.

If you access our Website from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

By using our Website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. laws.

15. Accessibility

Precision Medical Billing is committed to making our Website accessible and usable for all visitors, including individuals with disabilities.

We continually strive to improve accessibility and user experience by following generally recognized accessibility standards where reasonably practicable.

If you experience difficulty accessing any portion of our Website or require information in an alternative format, please contact us. We will make reasonable efforts to provide assistance and improve accessibility whenever possible.

16. Changes to This Privacy Policy

We reserve the right to modify, revise, or update this Privacy Policy at any time to reflect changes in our business operations, technology, legal requirements, industry standards, or privacy practices.

Any revisions will become effective upon posting the updated Privacy Policy on our Website unless otherwise required by applicable law.

The “Last Updated” date at the beginning of this Privacy Policy indicates the most recent revision.

Your continued use of the Website after changes have been posted constitutes your acceptance of the revised Privacy Policy.

We encourage users to review this Privacy Policy periodically to remain informed about how we protect personal information.

17. Contact Information

If you have questions regarding this Privacy Policy, wish to exercise applicable privacy rights, or need additional information regarding our privacy practices, please contact us.

Precision Medical Billing

811 Corporate Drive, Suite 205
Lexington, Kentucky 40503

Phone: (859) 317-8714

You may also contact us through the contact form available on our Website at:

https://precisionbillingky.com

18. Legal Disclaimer

This Privacy Policy is intended to describe Precision Medical Billing’s information handling practices for visitors to our Website and users of our online services. Nothing contained in this Privacy Policy creates a contractual relationship, modifies any existing agreement, expands legal obligations beyond those imposed by applicable law, or limits any legal rights available to Precision Medical Billing.

Certain information processed by Precision Medical Billing in connection with providing medical billing, credentialing, revenue cycle management, consulting, and related services is governed by separate contractual agreements, including Business Associate Agreements executed with healthcare providers, and by applicable federal and state healthcare privacy laws. Such information is not governed exclusively by this Website Privacy Policy.

While Precision Medical Billing implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, no electronic transmission, network, database, cloud service, or storage system can be guaranteed to be completely secure. Accordingly, users acknowledge that they provide information through the Website at their own risk.

To the fullest extent permitted by applicable law, Precision Medical Billing disclaims any liability for indirect, incidental, consequential, special, punitive, or exemplary damages arising from unauthorized access to information, interruptions of Website availability, third-party actions, cybersecurity incidents beyond our reasonable control, or events resulting from circumstances outside our control, except where such limitations are prohibited by law.

If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

This Privacy Policy shall be governed by the laws of the Commonwealth of Kentucky and applicable federal law, without regard to conflict of law principles.